Terms and conditions

I. Terms and definitions:

1.1. The term "Personal data" describes any information that can be used to identify an individual, as well as any information about an individual that has already been identified. How the Buyer's data is handled is described in the Privacy Notice.

1.2. The term "Working day" means every day of the week, except for Saturday and Sunday and public holidays, which are declared non-working days following the legislation of the Republic of Lithuania.

1.3. "E-store" is an electronic store located on the Internet at https://maestrocabins.co.uk/

1.4. "Seller" – UAB „TIMBER CABINS“, legal entity code 301694566, registered office address Stasiūnų km., Kaišiadorių raj., Kiemelių g. 1C, Lithuania,, VAT payer code LT100006187411.

1.5. "Buyer/You" – a person who purchases or orders Goods in the E-store or uses other services offered in the E-store.

1.6. The term "Privacy Notice" – defines the purposes, sources, and legal bases of your collected and processed personal data. It also determines the rights of data subjects and the procedure for their implementation, as well as provides other information related to the protection of your data required by applicable legislation.

1.7. "Products" – goods sold and services offered in the e-store.

1.8. "Agreement" – the Agreement for the purchase and sale of Goods concluded between the Buyer and the Seller.

1.9. "Rules" – these are rules for purchasing in the E-store.

II. General provisions

2.1. These Rules determine the terms and conditions of using the Eshop and the procedure by which the Buyer can purchase the Goods sold in the Eshop, as well as the conditions for concluding the Agreement. They also determine the procedure for the delivery of the Goods purchased by the Buyer and the provision of services, the rights, duties, and responsibilities of the Buyer and the Seller, and other conditions.

2.2. The e-store is intended for individuals and legal entities.

2.3. By registering or placing an order in the E-store without registration, the buyer unconditionally confirms that he is properly familiar with the Rules and the Privacy Notice and undertakes to comply with them. The buyer is not allowed to place an order in the E-store if he is not familiar with the Rules and the Privacy Notice or does not agree with them. In cases where the Buyer partially or completely disagrees with all or part of the Rules and/or Privacy Notice, he must not register and/or place an order, otherwise, it is considered that the Buyer evaluates and accepts the obligations and responsibilities arising from this action and agrees with the Rules and Privacy Notice in its entirety.

2.4. The Seller does not assume any risk or responsibility and is unconditionally released from it if the Buyer has not fully or partially familiarized himself with the Rules and the Privacy Notice, although he was given such an opportunity.

2.5. The Seller confirms that he is responsible for the sale of the Goods ordered in the Eshop and the proper delivery of the purchased Goods, the quality of the Goods, the fulfillment of the ordered services by his efforts or with the help of third parties, the proper fulfillment of the conditions of return and the implementation of other rights and obligations of the Seller provided for in legal acts.

2.6. The seller has the right to change the functionalities of the E-store (purchase, payment methods, etc.) or to activate only certain of them, to limit the registration of Buyers in the E-store or the number of registered Buyers. In addition, the Seller has the right to limit the use of the E-store by a specific Buyer or to cancel the Buyer's registration if the Buyer uses the E-store in violation of these Rules, interferes with or attempts to damage the stability and security of the E-store's work, or otherwise violates the laws of the Republic of Lithuania.

2.7. The seller has the right to unilaterally change, correct, or supplement these Rules. When shopping in the E-store, the Buyer is subject to the Rules in force at the time of placing the order, therefore the Buyer is recommended to familiarize himself with the Rules and the Privacy Notice every time he makes a purchase.

2.8. The Seller has the right to suspend or terminate the operation of the E-store without prior notice to the Buyer, but must fulfill the obligations towards the Buyer assumed before the suspension/termination.

III. Registration in the EShop

3.1. Registration is not required when purchasing in the E-store. Purchases can be made: i) both after registration, ii) and without registration, iii) both by phone, iv) and by email. In any case, the Buyer can submit an order only after specifying the data required for order fulfillment.

3.2. Purchase with registration:

3.2.1. To register in the Eshop, the Buyer must enter the mandatory data in the Eshop registration field, based on which the Buyer's account is created, linked to the e-mail address specified by the Buyer. When connecting to his account in the E-store, the Buyer will have to use the e-mail address used during the initial registration and the password he created;

3.2.2. The Buyer has the right to change, supplement or submit a request to the Seller to cancel his registration at any time in his account;

3.2.3. The buyer must keep the login data he created and not disclose it to third parties. The Buyer is responsible for any actions performed in the E-store after logging into the Buyer's account. If the services provided by the E-store are used by a third person who has connected to the E-store using the Buyer's login data, the Seller considers this person to be the Buyer. The Buyer must immediately inform the Seller about the loss of login data at the following contact address: info@maestrocabins.co.uk.

3.3. The Buyer can purchase without registration, by phone or e-mail, only after providing the data necessary to fulfill the order. Orders for goods submitted by telephone or e-mail are processed under the Rules and are subject to the provisions of the Privacy Notice. By placing an order, the Buyer agrees to the Rules and the Privacy Notice and their application.

3.4. The buyer is responsible for the correctness and completeness of the data provided. If the data provided in the Buyer's E-store changes, he must update them.

3.5. By registering in the E-store or placing an order, the Buyer unconditionally confirms that he:

3.5.1. has the right to buy in the E-store;

3.5.2. is responsible for the correctness of the data provided. After providing incorrect data about himself or third parties, the Buyer is responsible for the consequences of providing such data.

3.6. The Seller is not responsible for the damage suffered by the Buyer and/or third parties because the Buyer did not comply with the requirements of the Rules related to the submission, change, or update of data. If the Buyer provides the Personal Data of third parties while using the E-store, the Buyer is responsible for the legality of the submission and use of such data.

IV. Product information

4.1. Buyer understands and acknowledges that:

4.1.1. Product descriptions and information about Product properties are provided in the E-store according to the data specified by the respective Product suppliers. The seller is not responsible for the content of information about the characteristics of the goods;

4.1.2. The Product information provided in the e-store is general and may not be identical to the information on the relevant Product packaging;

4.1.3. the real appearance of the Product (color, size, shape) may not completely match the image of the Product in the photo in the E-store due to the characteristics of the computer screen used by the Buyer or other technical reasons.

4.2. If the Product has a manufacturer's warranty, all written information about its conditions is attached to the Product.

4.3. If due to the characteristics of the Goods sold, the Seller will be considered the manufacturer, the Seller will provide the warranty provided for in the legislation. In addition, the following conditions will apply, unless otherwise specified in the documents delivered with the Product:

4.3.1. If within the 5 (five) year warranty period after the day of handover of the Product to the Buyer, hidden defects of the Product become apparent, which did not arise because the Buyer violated the rules of use and (or) storage of the Product, the Buyer immediately, but no later than within 2 (two) months, must report such discrepancies to the Seller. After receiving the notification, the Seller must examine it within 14 (fourteen) days and at his discretion according to the relevant factual circumstances, replace the Product with a Product of suitable quality or remove the defects, or compensate the Buyer for the reasonable costs incurred to remove the defects, or start negotiations for a reduction in the price of the Product corresponding to the defects;

4.3.2. The buyer has the right to demand the return of the paid price and to withdraw from the Agreement if the violation of the requirements for the quality of the Product is a fundamental violation of the Agreement. A fundamental breach of the Agreement occurs when the cost of remedying the Product's defects is more than 50 (fifty) percent. The price of the Product and the Seller does not remove the defects or does not compensate the Buyer for the reasonable costs to remove the defects or does not replace the Product with a Product of suitable quality;

4.3.3. The Buyer and the Seller will cooperate if defects in the Product are identified. The Buyer will allow the Seller to correct the identified defects of the Product, i.e. will immediately allow the Seller or third parties hired by him to inspect the Product, assess the identified defects, and provide access to the Product to eliminate the identified defects of the Product. If the Buyer does not cooperate and fails to fulfill the specified obligations, it will be considered that the Buyer waives his claims regarding the quality of the Product, and the Product is of adequate quality, and the Seller will not be responsible for any damage or losses caused by the Buyer's failure to fulfill these obligations.

4.4. Promotions and discounts may be applied to the goods following the procedure established by the Seller. Discounts cannot be combined, except in cases where the conditions of a specific promotion provide otherwise and this is announced in the E-store, the Seller's website, or in the conditions of the promotion.

4.5. The quantity of goods with a discount may be limited, therefore the Seller does not guarantee the possibility for all Buyers to purchase the Goods subject to a discount.

V. Price of goods and payment procedure

5.1. The prices of the goods in the eshop and the formed order are indicated in euros with added value tax (VAT). The Buyer can pay for the Goods only in the official currency of the Republic of Lithuania - euros.

5.2. Goods are sold to the Buyer at the prices valid in the E-store at the time of placing the order.

5.3. The Buyer can pay for the Items in one of the following ways:
5.3.1. via Google Pay or Apple Pay by using the relevant payment processing service system;
5.3.2. paying with a payment card. VISA or MASTERCARD cards are accepted;
5.3.3. by bank transfer to the Seller's bank account;
5.3.4. using the service of consumer credit agreements provided by leasing companies;
5.3.5. in other ways, if they are specified in the E-shop.
5.4. When purchasing Items online, the Buyer has the option of: i) making a full payment at the time of ordering the Item or ii) making a payment in instalments, i.e. the Buyer pays 50 (fifty) percent of the Item price at the time of ordering it, and pays the remaining part of the Item price after the Item is manufactured, but no later than within 2 (two) working days before the day of delivery of the ordered Item to the Buyer. For more information about the payment conditions see the "Payment conditions" section (see https://meistronamai.lt/apmokejimo-salygos/).
5.5. When the Seller receives payment for the Items or confirmation of the financing of the purchase is received (when such a payment method is applicable and if the Buyer has chosen the corresponding payment method as provided in the Rules), the order for the Items is confirmed.
5.6. When the payment for Items is chosen in instalments, the VAT invoice is submitted to the Buyer after the final payment, i.e. after the Buyer has paid the full price of the Items received.
5.7. The responsibility for data security during the Buyer's payment in this case rests with the payment service provider.
5.8. In accordance with the procedure established by legal acts, a VAT invoice or other accounting document issued by the Seller is provided to the Buyer by the provided e-mail and/or together with the Items during delivery. The data of the VAT invoice or other relevant document is automatically generated based on the data provided by the Buyer and cannot be adjusted after the order has been placed.
5.9. The price of the Item may be changed by the Seller if, due to the Buyer's fault or circumstances not disclosed by the Buyer at the time of conclusion of the Agreement, the  specifications or quality requirements for the Item, delivery terms or place, scope of services discussed in the Agreement, or other circumstances change, that increase the Seller's costs or when the Buyer does not fulfil its contractual obligations, and as a result of which the Seller incurs additional costs.
5.10. If the contract is not fulfilled due to the fault of the Buyer, the partial payment made shall be returned to the Buyer after deducting from it the defaults and the Seller's losses. In this case, the Buyer must also cover the Seller's losses, to the extent that they are not covered by the amount paid.

VI. Ordering goods and concluding a contract

6.1. To order Goods from the E-store, the Buyer must log in to his electronic purchase account or choose the function of purchase without registration, after providing the data necessary for the fulfillment of the order.

6.2. In the e-store, the purchase-sale contract is considered concluded from the moment when the Buyer, having created the Shopping Cart, specified the delivery address of the Products, selected the payment method, and familiarize himself with the Rules and Privacy Notice, the conditions of order fulfillment and other additional information provided to him, by pressing the appropriate button or otherwise confirms the order.

6.3. The goods are considered ordered when the Buyer receives a confirmation that the order has been executed via the email address and/or mobile phone specified at the time of the order. When paying for the goods at the time of placing the order, the order starts to be executed only after the money is credited to the Seller's bank account.

6.4. Depending on the characteristics of the Goods, product modifications and other issues may still need to be coordinated with the Buyer after ordering the Goods.

VII. Delivery and collection of goods

7.1. When placing an order, the Buyer chooses the delivery method: pick-up from the location specified by the Seller, delivery to the chosen address/to a post office, or another method specified in the E-store.

7.2. The Goods will be ready for pick-up or dispatch within the term specified in the Eshop or separately agreed upon by the parties, provided that the Seller has the appropriate amount of Goods in stock and payment for the Goods has been received.

7.3. The Goods must be collected from the Seller no later than within 3 (three) Business Days from the confirmation that the ordered Goods are already at the specified location and can be collected.

7.4. Some Goods may be subject to a different order preparation time than that provided for in clause 7.2 of these Rules.

7.5 In exceptional cases, the delivery of the Goods may be delayed due to unforeseen circumstances beyond the control of the Seller, which the Seller could not control and reasonably foresee at the time of concluding the Agreement. In this case, the Seller undertakes to immediately contact the Buyer and coordinate the delivery terms and other conditions of the Goods.

7.6. In the e-store, the buyer can familiarize himself with the conditions of delivery of goods, prices, conditions of free delivery, and how much the delivery of the selected basket of goods will cost.

7.7. If there is at least one product in the Buyer's shopping cart, the Seller does not have the desired quantity or cannot deliver it to the Buyer within the specified time, the Seller immediately informs the Buyer at the e-mail address or phone number specified by him and indicates the possible delivery date of the Goods or cancels the order. If the buyer does not agree with the changed term of delivery of the Goods, he can refuse the order. In this case, within 14 (fourteen) days from the cancellation of the order, the Seller shall return to the Buyer the amount paid for the previous order.

7.8. The Buyer is responsible for the correctness of the delivery address specified when ordering the Goods or in the account and for the collection/acceptance of the Goods at the agreed time and must ensure that there are no obstacles to the proper performance of the Seller's obligations under the Agreement at the place of delivery of the Goods.

7.9. The Buyer must warn if the conditions for the delivery of the Items are complicated, i.e. the roads are impassable or difficult to pass, the Items cannot be delivered to the specified place or special transport is required. In such a case, the Buyer must additionally reimburse the costs of complicated delivery of the Items, which are necessary to deliver the Items to the place specified by the Seller; or, if the Seller refuses to reimburse the costs of such delivery of the Items, the Seller undertakes to pick up the Items from the nearest accessible and agreed place by himself and at his own expense.
7.10. The Seller is released from responsibility for the violation of the deadlines for the delivery of the Items, if the Items are not delivered to the Buyer or are delivered late due to the fault of third parties unrelated and/or independent of the Seller or due to circumstances beyond the control of the Buyer.
7.11. If the delivery of the Items is impossible due to no fault of the Seller (for example, the Buyer specified the wrong address when ordering the Items, the Buyer or recipient cannot be found at the specified address, etc.) or the Buyer does not collect the goods at the agreed time or the Buyer does not collect the goods from the Seller within the set deadline, the Seller may, without prior notice, terminate the Agreement. If the Seller terminates the Agreement in the case provided for in this clause, the Seller shall within 14 (fourteen) days return to the Buyer the amount paid for the Items to the bank account from which the payment was made, deducting the costs incurred by the Seller for the delivery of the Items and other reasonable losses and expenses.
7.12. The Buyer, upon accepting the Items, must inspect the shipment. Upon noticing defects upon the Items delivery, the Buyer must not accept the delivered Items and must indicate the defects in the Items acceptance documents.
7.13. If the Buyer accepts the Items without specifying any comments about the quantity and/or quality of the Items in the acceptance documents, it is considered that the Buyer has accepted the Items complete and undamaged.
7.14. The Buyer must inform the Seller about the damaged Item in the ways specified in these Rules.
7.15. The risk of accidental loss or damage of the goods passes to the Buyer from the moment the Items are handed over to the Buyer or delivered to the provided address.

VIII. Cancellation of the contract, exchange, and return of goods

8.1. The Buyer, following the procedure established in this section of the Rules, has the right within 14 (fourteen) days to cancel the remotely concluded Agreement and return the Goods purchased in the E-store without specifying the reason for the return. The Buyer can use this right to withdraw from the contract only if he is considered a consumer, i.e. a natural person who declares his will to buy, buys, and uses a product to satisfy personal, family, and household needs, not related to business or profession.

8.2. To exercise the right to withdraw from the Agreement, the Buyer must notify the Seller by email at info@maestrocabins.co.uk or through the E-store account.

8.3. The Buyer must return the Goods to the Seller at his own expense no later than within 14 (fourteen) days from the submission of the order cancellation notification by delivering the Goods to the Seller.

8.4. Returned Products must be in their original and undamaged packaging (with instructions and warranty card if they were provided with the Product). If the Product is not properly assembled and packed, the Seller has the right not to accept it. When returning the Goods, the Buyer must attach the purchase documents. It is also necessary to fill out and sign the Product return form provided by the Seller.

8.5. Goods cannot be returned if they have been used, damaged, and/or have lost their commercial appearance (changes to the appearance of the Product or its packaging, which are necessary to inspect the Product, are not considered essential changes to the appearance of the Product).

8.6. The buyer does not have the right to withdraw from the Agreement and return the following Goods:

8.6.1. Goods that are manufactured according to the specifications specified by the Buyer or adapted to his personal needs;

8.6.2. for services that have been fully provided to the Buyer, if the Buyer's express consent and recognition that he will lose the right to withdraw from the contract when the Seller fully fulfills the contract was received before the provision of services;

8.6.3. Goods that the Buyer has used, damaged, damaged the packaging, or due to other actions taken by the Buyer, the Goods have lost their commercial appearance, not the complete set of Goods (for example, specific parts of the Goods are lost, there is no user manual or warranty booklet if it was issued, etc.);

8.6.4. other Goods, which the Seller has the right to refuse to accept following valid legal acts.

8.7. The Seller returns the amounts paid for the returned Goods to the Buyer no later than within 14 (fourteen) days from the day of returning the Goods to the Seller, by transferring the money to the Buyer's account specified in the return documents.

8.8. If the Product delivered to the Buyer does not meet the quality requirements, the Buyer is given the opportunity within 14 (fourteen) days to replace it with another, similar Product or to return it, following the return procedure provided in this section of the Rules.

8.9. The Goods are considered to be of poor quality if the Items contain ingredients prohibited by legislation, the essential characteristics of the Items have changed due to improper storage conditions before the Items are handed over to the Buyer, if the Items are mechanically damaged or there are other defects in the quality of the Items.
8.10. If the returned Items were delivered through another person, i.e. the Buyer chose the method of delivery of the Items, which is subject to an additional service fee, the Seller has the right to deduct the costs incurred by the Seller for the delivery of the Items from the amount paid for the Items returned to the Buyer.

IX. Processing of personal data

9.1. When processing your personal data, we are guided by the Privacy Notice, which is published on the website www.maestrocabins.co.uk

X. Final Provisions

10.1. The law of the Republic of Lithuania applies to these rules.

10.2. All disputes or disagreements arising out of or related to these Rules shall be resolved by negotiation. In case of failure to reach an agreement, the dispute shall be resolved in the court of the Republic of Lithuania based on the location of the Seller's registered office following the legal acts of the Republic of Lithuania.

10.3. In the event of damage, the guilty party compensates the other party only for direct losses following the procedure and grounds established by the legal acts of the Republic of Lithuania.

10.4. The Buyer can contact the Seller regarding the Goods purchased in the E-shop by email. by e-mail by info@maestrocabins.co.uk, phone +44 20 4587 5586 or through your account in the e-store on weekdays from 9 a.m. to 6 p.m.

10.5. The buyer, if he is considered a consumer, may also apply to the State Consumer Rights Protection Service (https://www.vvtat.lt) due to his violated rights using the E-shop.