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A five-year warranty is provided for the wooden house (further referred to as the Product). Repair or replacement of the product during the warranty period does not extend the warranty period and does not provide a new warranty with a new warranty period. The warranty for items replaced or repaired during the warranty period (when the replacement or repair is considered as eliminating defects) expires on the same day as the product warranty. If mandatory legal norms provide for other warranty conditions, they shall apply.

1. General warranty conditions

1.1. The Product must be purchased from the manufacturer or a distributor authorized by the manufacturer (further referred to as the Seller). The end user of the Product (further referred to as the Buyer) must have acquired ownership of the Product before the warranty is given.

1.2. The Buyer must ensure that the Product is used for its intended purpose and is suitable for construction and operation in the intended location.

1.3. The warranty period begins to be calculated from the date of construction results being transferred by the Seller to the Buyer (when the construction was carried out by contract) or from the day of completion of the construction (when the construction was carried out by the mixed method). When the installation of the Product and other works are not performed by the Seller's craftsmen, in such a case the warranty starts from the moment of delivery of the Product to the Buyer or the moment of signing the document (bill of lading) confirming the cargo transportation contract, or the moment of signing the act of acceptance-handover of the Product.

1.4. The warranty is only valid if the Buyer has strictly followed the installation instructions when installing the Product. The Seller must be informed in advance about all changes to the Product project that are made after the moment of acceptance-handover of the Product.

1.5. A possible defect in the design of the Product or a defect and/or a missing element, the scope of which does not fall under Clause 2 of this Product Warranty, is considered a warranty event.

1.6. The Buyer must notify the Seller of non-compliance with product quality requirements immediately, but no later than within two months from the date of discovery of the non-compliance.

1.7. When submitting a claim to the Seller regarding a warranty event, the Buyer must submit one or more photos showing the Product's defect, a description of the Product's defect, the name of the Product's project, and the serial number provided by the Product's UID (unique identifier) (the number is specified in the installation instructions and other Product documents) ).

1.8. The scope of the Seller's responsibility during the warranty period is limited only to the Product element with a defect, which must be removed under the conditions provided for in the Product warranty. The Buyer and the Seller agree on the elimination of the Product defect as soon as possible.

1.9. The Seller shall not be liable for any incidental or consequential damages not attributable to the Seller. In case of doubt, the Seller reserves the right to investigate the incident for more than 14 days and, at its discretion, to use experts to determine whether the Product was installed according to the provided installation instructions and whether there are circumstances provided for in Clause 2 of this Product Warranty that does not apply to the warranty, and about immediately informs the Buyer.

1.10. Replaced Product elements become the property of the Seller.

2. Exclusion of warranty

This warranty does not apply to:

2.1. Damage caused by improper storage of the Product after the Product has been handed over to the Buyer (under the influence of weather conditions, in contact with the ground or in heated rooms) and/or damage caused during transportation and installation of the Product. Damage that occurred during transportation (if the Product was delivered to the Buyer's residence or other address), which can be determined before receiving the goods (i.e. before unloading from the vehicle), is recorded by taking one or more photos, which are transferred to the Seller.

2.2. For minor transport damage to Product elements that do not affect the functionality of these elements, if the proper visual appearance can be restored (e.g. by gluing a broken corner of wood).

2.3. For errors made during the installation of the Product, when the installation work is performed by the Buyer, if:


  1. installation instructions were not followed during the installation of the Product;
  2. when installing the Product, weather conditions (strong wind, snow, ice, or rain) that could damage the Product were not taken into account;
  3. the distance between the upper edge of the Product foundation or the first wall element is less than 40 mm;
  4. The outer edge of the row of the lower wall of the product is installed not 5 mm beyond the outer edge of the foundations;
  5. The bottom frame of the product is not smooth and/or square;
  6. a moisture-resistant barrier is not installed between the Product's foundation and structure;
  7. within 14 days after installation, the entire Product, including doors and windows, according to the product storage and use instructions must be treated with a wood preservative on both sides (so that they do not change color, bend and expand, mold and rot), have not been covered with a wood preservative. When choosing wood protection measures, you should consult with an expert and/or paint seller-consultant. It should be emphasized that impregnation is not a sufficient means of wood protection;
  8. to ensure the durability of the product, it has not been adequately protected from the weather, for example by roofing strips and fastening strips, anchors, storm beams, or other means, even if the listed accessories are not included in the wooden house kit;
  9. foreign objects have been firmly attached to the wall of the Product, which does not allow the Product to dry, shrink, settle, or expand normally following the product's instructions for storage and use;
  10. when installing the roof boards, an expansion gap of 1-2 mm was not provided;
  11. when installing the Product, the lower roofing material is not installed (if it is included in the wooden house kit).

2.4. For changes to the Product initiated by the Buyer, which may affect both partial and complete assembly and operation of the Product.

2.5. For wood as a natural material:

  1. for wood expansion, shrinkage (5% of width and thickness), color differences, and rotation and bending of elements, none of which interfere with the installation and use of the Product;
  2. branches in the Product elements that do not harm its stability;
  3. for non-planed areas of the Product, cracks, and other minor damages, if these defects are hidden under the final finish after installation (e.g. when turning the boards, or applying the roof covering);
  4. for healthy branches and black branches that have not fallen out - they are available in the elements of the Product's construction;
  5. for small cracks or cracks formed in the wood (due to drying), which did not penetrate through the elements and do not interfere with the stability of the Product's structure;
  6. for pockets in product elements;
  7. for wooden elements connected with dowels.

2.6. For damage related to normal wear and tear of the Product (eg signs of wear on floorboards or door sills).

2.7. For glass elements, glass units, that are mechanically damaged by the Buyer, broken, thermally, or due to pressure difference.

2.8. For normal physical phenomena (such as moisture condensation due to a greater difference in indoor and outdoor temperatures and excessive humidity. This usually affects the windows or corners of the Product (stains or mold may appear). This can only be avoided by using heating and ventilation systems).

2.9. Damages related to unforeseen factors (such as vandalism, flood, storm, or tornado).

2.10. For elements of the Product installed in an environment unsuitable for the Product (excessive humidity, temperature differences, etc.). For example, wooden doors are not designed for wet rooms (such as bathrooms or saunas). Using them in a humid environment can cause them to bend or expand excessively, which can compromise their functionality.

2.11. Damage caused by careless use of the Product (for example, an entrance door that can be opened by wind or storm and slam into the wall of the Product. This can lead to broken hinges or cracks in the wood. To prevent this, the Seller recommends using latches or supports (not included) )).

3. The buyer loses the right to warranty in the following cases

3.1. The defective items have already been installed or painted, although the defect in the Product part(s) could have been noticed before the installation work.

3.2. The Buyer provides the Seller with incorrect or insufficient data about the Product or warranty event or does not provide documents confirming the purchase of the Product.


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